What is home care?

Home care is assistance provided in the home by a caregiver that allows a person to live independently and safely. Some examples of assistance are grocery shopping, meal prep, light housekeeping, help with bathing, and medication set-up.

What home care services do you provide?

Collier Home Care provides companion care, personal care, live-in care, and nursing care services.

How do I pay for services? 

We accept ACH, personal check, and all major credit cards. If you have a long-term care insurance policy, we will assist you with verifying benefits and faxing required caregiver documentation and invoices to your insurance company. In-home caregiver talking and smiling with a client.

How often do you bill?

We bill weekly by sending an email invoice from QuickBooks online to you or the person who is financially responsible for your care, which you can review and pay directly from the invoice statement.

Do I have to sign a contract?

No, we do not contractually obligate our clients to any fixed amount of services. We do, however, have a Client Service Agreement that stipulates your consent for care by Collier Home Care.

Smiling woman in wheelchair being helped by a smiling caregiver.What is the difference between live-in care and 24-hour care? 

Collier Home Care provides both live-in care and 24-hour care. When a caregiver provides live-in care, he or she lives in your home and is entitled to at least 8 hours of sleep. 24-hour care is continuous care without sleep. If you need a caregiver to be awake at all times, 24-hour care would be a better fit.

What counties do you serve?

We proudly serve Collier, Lee, and Charlotte counties.

Can I choose my caregiver?

Yes! We will try our best to select the best candidate, however, if you are unhappy for any reason with your caregiver, please let us know and we’ll replace him or her immediately.

Can I meet my caregiver before we start services? 

Yes, of course! We always suggest meet & greets with caregivers prior to starting care, if there is sufficient time.

Will I get the same caregiver or different ones all the time?

There are a lot of factors involved in maintaining a long-term relationship between a client and caregiver. Our goal is to achieve consistency of care – a goal that benefits you, the caregiver, and the company.